Refund & Cancellation Policy

• You can cancel any plan at any time. You keep access until the end of the period you've paid for.
• We don't refund partial months or years, except where the law requires it.
• Protected Pay bookings are refunded in full if the creator doesn't deliver.
• Ads are refunded in full if we don't approve them.
• If we charge you by mistake, we refund it. Always.

Plans renew automatically (monthly or yearly) until you cancel. Cancel any time from Dashboard → Plan & account. Cancelling stops the next renewal; your access continues until the end of the current billing period, and you won't be charged again.

Payments already made are non-refundable, including for unused time, unless the law where you live gives you a right to a refund. We remind you before a yearly plan renews.

Founding creators get months 1–6 free and prepay month 7 ($9.99 plus applicable tax) when they claim a spot.

• The month 7 prepayment is non-refundable once your spot is confirmed, except where the law requires a refund.
• If we can't give you a spot (for example, all 1,000 are taken or your card already holds one), the payment is refunded in full automatically.
• From month 8, the Creator plan renews at $9.99/month. We email you at least 7 days before; cancel before then and you won't be charged.
• If founding status is removed because the posting commitment wasn't met, the month you paid for stays yours.

• When a creator accepts a request, the brand's payment (the creator's rate plus the service fee) is held securely. It is released to the creator only when the brand approves the delivered content.
• If the creator doesn't deliver, or the booking is cancelled before work starts, the brand is refunded in full, including the service fee.
• If there's a dispute about delivered content, contact us before approving. We review the brief, the messages and the delivery, and decide on a full, partial or no refund. Once a brand approves delivery, the payment is final.
• Creators always receive 100% of their agreed rate for approved work. Service fees are never taken from creators.

• Every ad is reviewed before it runs. If we don't approve it, you're refunded in full.
• Once an approved ad has started running, it's non-refundable. Ask us before it starts if you need to cancel.
• If an ad doesn't run for the dates you paid for because of a problem on our side, we refund the days it missed or extend it, your choice.

Free trials, founding free months and access codes have no cash value and can't be exchanged for a refund or credit.

Deleting your account cancels any active subscription immediately. Deletion doesn't trigger a refund for the remaining time, except where the law requires one. Accounts with a booking in progress can't be deleted until it's completed or cancelled, so nobody's money gets stuck.

To ask about a charge, contact us from the email address on your account. Include the date and amount. We reply within 3 business days. Approved refunds go back to the original payment method and usually appear within 5–10 business days, depending on your bank.

Please contact us before disputing a charge with your bank. It's usually faster, and a chargeback can pause your account while it's investigated.

Nothing in this policy limits rights you have under consumer protection laws where you live (for example, in Québec or elsewhere in Canada). Where the law gives you more, the law wins. Prices are in Canadian dollars and include or add applicable taxes as shown at checkout.